*A Delivery Release must be faxed to MainGarageDoors within 72 hours of receiving doors to validate warranty.

Main Garage Doors inc. (“MGD”) warrants, subject to the conditions and restrictions contained below, that each Garage Door manufactured and sold by Main Garage Doors shall: 1) comply with WDMA Industry Standard I.S. 6-91 Series, as periodically amended, 2) be free from defects in materials and workmanship from the time of manufacture until the time specified below:

Should an MGD door fail to conform to this written warranty, MGD will, at its option repair the door, replace the door or refund the original cost of the door to the buyer making the warranty claim. EXCEPT AS OTHERWISE EXPRESSLY PROVIDED HEREIN, MGD SHALL NOT PAY FOR THE COST OF LABOR, INSTALLATION, FINISHING OF THE REPLACEMENT OF ORIGINAL DOOR OR FOR ANY OTHER COST RELATING TO THE REPLACEMENT OF THE DOOR, ALL OF WHICH SHALL BE THE SOLE RESPONSIBILITY OF THE PERSON MAKING THE WARRANTY CLAIM.

Main Garage Doors Inc. is not liable for consequential damages or the recovery of any other direct or indirect costs. MGD is not liable for installation services nor it provides such service. This warranty is in lieu of all other warranties, representations, or covenants, express or implied, with respect to this product, as to any matter whatsoever. Main Garage Doors will not pay for any damages, including incidental or consequential damages, caused by or resulting from defective door section, parts or hardware. All shipping charges are non-refundable.

UPON DELIVERY AND BEFORE HANDLING MAIN GARAGE DOORS

If a defect is obtained at the time of delivery the customer must contact MGD immediately so we can uphold our commitment to excellence. Do not install, cut or finish a product without checking for issues such as dents, broken glass and etc.

ALL WARRANTY ISSUES MUST BE FAXED IN WRITING TO MAIN GARAGE DOORS
ALL RETURNS MUST BE PRE-APPROVED BY AN ACCOUNT MANAGER

Under Warranty-

Customers are required to notify MGD within 72 hours in the case that any of our doors are damaged in transit. If such a situation should arise, we at MainGarageDoors.com will try our best to repair the door, replace the door or refund the cost of the door (Shipment fees are non-refundable).  Claims will not include any costs for installing doors (ex: taking down defective door), finishing/painting or installing of new or temporary door or any other expense. Also, customers are responsible to place their package back in the original shipping box, or one similar.

If a balance is due, we will either issue a credit to your charge card that was used in your original purchase, or send you a refund check depending on how your original order was placed.

Main Garage Door carries Steel and Wood Garage Doors. Each type has its own warranty and requirements as shown below.

A. Steel Garage Doors 5-Year Limited Warranty

Main Garage Doors warrants its Steel Garage Doors to the original purchaser of its products that any part thereof, which proves to be defective within THREE years of date of purchase, will be replaced to the distributor without charge. This warrant does not extend to normal wear, or deterioration due to rust resulting from damage to the door section finish caused by fire, other accident or casualty, vandalism, radiation, animal wastes, excessive salts, harmful fumes or foreign substances in the atmosphere. Nor shall the warranty extend as a result of any physical damage after the door left the factory, or failure to provide reasonable, necessary and proper maintenance, or to cover any damages with respect to any products that in any way or degree have been altered, processed, misused or improperly handled or installed.

PAINTING INSTRUCTIONS

Your door has been pre-finished with a baked on polyester paint system. To complete the finishing process, sponges wash the door with a mild powered detergent and warm water. Rinse and allow the door to dry before applying paint. Use a high quality exterior grade acrylic latex paint. Do not use an oil based/ alkyd paint. The paint can be applied with a roller; however, a superior finish will be obtained with an airless or HVLP spray gun. Prior to applying the paint, verify the paint manufacturer's painting instructions. Be careful not to get paint inside the tongue and groove edges. Failure to do so will result in the paint bonding the sections together, thus, making the door inoperable.

Main Garage Doors warrants its Wood Garage Doors for a period of 1-year from the time of delivery against defect in workmanship or material. All Main Garage Doors must be properly protected and cared for according to the instructions and guidelines laid out by Main Garage Doors herein.

All un-finished doors must be finished within 72 hours of receiving the door and due to the hygroscopic nature of lumber should not be stored in an unfinished state beyond this period. Main Garage Doors recommends that the garage doors should be finished prior to installation.

Main Garage Doors will repair or replace (at our option) any garage door section or hardware that is defective in material or workmanship pursuant to the terms of this limited warranty. We will provide, at no cost to you, sections/section components, hardware, or springs/spring components to repair defective sections, hardware, spring/springs components. All labor associated with the removal and reinstallation of any repaired section/sections, hardware or spring components will be your responsibility. We reserve the right to inspect and/or verify any claimed defect.

Finishing Instructions for Paint Grade Doors

Surface Preparation - All surfaces must be clean, free of dirt, grease, dust, or any substance/material that will prevent paint adhesion. Any scarring that occurs during the shipping, handling and installation process must be re-sanded and to be free from defect. All surfaces should be sanded with 220 grit or greater sand paper going with the grain only.

Paint Grade Doors must receive a total of three coats of paint on all six sides of the garage door. This includes one coat of primer and two coats of exterior grade finish paint. Both, latex or alkyd paints are acceptable. Some species of wood such as cedar and redwood require tannin stain blocking primers and paints to prevent the acid from bleeding through. Please be aware of this as bleed through is not considered a defect and will not be covered under this warranty. Follow all instructions included with the paint manufacturer as well, failure to do so will void this warranty.

Doors must be caulked on all horizontal areas to prevent moisture penetration and trapping. Failure to properly caulk the horizontal boards will void this warranty. All V-Grooves or other areas that would allow moisture behind the trim must be filled.  Yearly inspection of all surfaces of the doors will reveal the extent of weathering and need for refinishing. If weathering has occurred complete refinishing may be necessary on a yearly basis.

Finishing Instructions for Stain Grade Doors

Surface Preparation - All surfaces must be clean, free of dirt, grease, dust, or any substance /material that will prevent stain/sealer adhesion. Any scarring that occurs during the shipping, handling and installation process must be addressed before staining and sealing. All surfaces should be sanded with 220 grit or greater sand paper going with the grain only. Following the manufacturer’s instructions, apply 3 coats of finish to all exterior, interior and edges of each door section. After the finishing process is complete all horizontal boards and surfaces must be caulked to prevent moisture penetration behind the trim. Failure to properly caulk will void the warranty.

Failure to properly finish all door section surfaces, including sides, back, bottom, face and joints, will void the warranty on the door. See our Warranty page for finishing instructions. Under no circumstances should the wood door be allowed to get wet prior to painting or staining or this warranty will be void. Differences in grain and color variations are indicative of natural wood. These are considered product defects. Some variations in stain penetration may occur between materials from which the door is constructed.

Yearly inspection of all surfaces of each door will reveal the extent of weathering and need for refinishing. Your specific climate may demand a yearly refinishing process. Your annual inspection will ensure the longevity of your Main Garage Wood Door.

Sun and Water Exposure

Your particular environment must be accounted for in your door selection process. Taking the proper steps to protect the wood from sun and water will ensure the longevity of your Main Garage Wood Door.

Shrinkage and swelling are natural characteristics of lumber and are not considered to be defects.

Main garage Wood Door assumes no responsibility for lumber that is simply adjusting to their environment

by showing signs of shrinkage and swelling.

Bowing Checking and Warping

Exposure to the environment may cause bowing checking and/or cracking. These are not defects. They are only unforeseen and uncontrollable characteristics of natural wood. It is the sole responsibility of the dealer and the end user to select the type of material and/or door that will offer the best results and longevity in each climate and/or environment.

Dark Stains and Paints

Dark stains and paints excessively increase the heat of a wood door. Lumber cannot be expected to endure this excessive heat as it will create too much stress on the lumber resulting in cracking, warping, twisting, and basic fiber compromise. Any wood product that is placed under these circumstances will be void of warranty. Please consult with your dealer for further information.

Storage

Doors that are stored in an unfinished state past the allowed sealing time will void the warranty. When storing, doors must be laid flat with support every 36 inches to ensure that no abnormal bowing occurs. Doors stored in an unfinished state, unsupported or standing sections vertically will void the warranty.

Conditions Not Under Warranty
1. Doors that have been installed in direct sunlight.

2. Doors that do not have a proper over hang such as an awning or a roof to protect the door properly. The overhang must be at least '/2 the size of the height of the door.
3. Doors that are not finished with exterior oil based material.

Maintenance Suggestions
1. Wood doors require weekly cleaning simply by using a soft cloth with lemon oil or bee's wax.
2. Wood doors should be waxed every 2-3 months in order to preserve a clean coat finish on them.
3. All wood doors require a re-coat on them with Polyurethane or Varathane within the 2nd year of ownership to maintain the 3 year warranty standards.

C. Additional Company Polices

* PLEASE BE AWARE, if you take on the installation of the Garage Doors on your own, MAIN GARAGE DOORS INC. RELIEVES ITSELF OF ANY RESPONSIBILITY AND OR LIABILITY THAT MAY RESULT REGARDLESS OF WHO IS LIABLE FOR THE DEFECT. Installing a garage door could be very dangerous and can cause injury or even death. Always use CAUTION when attempting to replace or install garage door hardware or springs. The spring assembly, the hardware and the cables attached to it are under extreme tension. To prevent serious injury or death, we recommend all installations, adjustments and repairs be performed by a garage door professional.

In Case of Defect Main Garage Doors
1. It is our option to repair the door.
2. Replace the door.
3. Refund the buyer the original cost of the door.

All custom size orders are final. After full payment is received, you have 3 working days to cancel or to make a change. After that your order is "none refundable/none changeable."

Cancellation of door(s) slab order(s) - are subject to 20% cancellation fee-charged by Main Garage Doors.