*A Delivery Release must be faxed to
72 hours of receiving doors to validate warranty.
Main Garage Doors inc. (“MGD”) warrants,
subject to the conditions and restrictions contained below, that each Garage
Door manufactured and sold by Main Garage Doors shall: 1) comply with WDMA
Industry Standard I.S. 6-91 Series, as periodically amended, 2) be free from
defects in materials and workmanship from the time of manufacture until the time
Should an MGD door fail to conform to this
written warranty, MGD will, at its option repair the door, replace the door or
refund the original cost of the door to the buyer making the warranty claim.
EXCEPT AS OTHERWISE EXPRESSLY PROVIDED HEREIN, MGD SHALL NOT PAY FOR THE COST OF
LABOR, INSTALLATION, FINISHING OF THE REPLACEMENT OF ORIGINAL DOOR OR FOR ANY
OTHER COST RELATING TO THE REPLACEMENT OF THE DOOR, ALL OF WHICH SHALL BE THE
SOLE RESPONSIBILITY OF THE PERSON MAKING THE WARRANTY CLAIM.
Main Garage Doors Inc. is not
liable for consequential damages or the recovery of any other direct or indirect
costs. MGD is not liable for installation services nor it provides such service. This warranty is in lieu of all other warranties, representations, or
covenants, express or implied, with respect to this product, as to any matter
whatsoever. Main Garage Doors will not pay for any damages, including incidental
or consequential damages, caused by or resulting from defective door section,
parts or hardware. All shipping charges are non-refundable.
UPON DELIVERY AND BEFORE HANDLING MAIN
If a defect is obtained at the time of delivery the customer must contact MGD
immediately so we can uphold our commitment to excellence. Do not install, cut
or finish a product without checking for issues such as dents, broken glass and
ALL WARRANTY ISSUES MUST BE FAXED IN WRITING TO
MAIN GARAGE DOORS
ALL RETURNS MUST BE PRE-APPROVED BY AN ACCOUNT MANAGER
Customers are required to notify MGD within 72 hours in the case that any of our
doors are damaged in transit. If such a situation should arise, we at
MainGarageDoors.com will try our best to repair the door, replace the door or
refund the cost of the door (Shipment fees are non-refundable). Claims
will not include any costs for installing doors (ex: taking down defective
door), finishing/painting or installing of new or temporary door or any other
expense. Also, customers are responsible to place their package back in the
original shipping box, or one similar.
If a balance is due, we will either issue a credit to your charge card that was
used in your original purchase, or send you a refund check depending on how your
original order was placed.
Main Garage Door carries Steel and
Wood Garage Doors. Each type has its own warranty and requirements as shown
A. Steel Garage Doors 5-Year Limited Warranty
Main Garage Doors warrants its
Steel Garage Doors to the original purchaser of its products that any
part thereof, which proves to be defective within THREE years of date of
purchase, will be replaced to the distributor without charge. This warrant does
not extend to normal wear, or deterioration due to rust resulting from damage to
the door section finish caused by fire, other accident or casualty, vandalism,
radiation, animal wastes, excessive salts, harmful fumes or foreign substances
in the atmosphere. Nor shall the warranty extend as a result of any physical
damage after the door left the factory, or failure to provide reasonable,
necessary and proper maintenance, or to cover any damages with respect to any
products that in any way or degree have been altered, processed, misused or
improperly handled or installed.
Your door has been pre-finished
with a baked on polyester paint system. To complete the finishing process,
sponges wash the door with a mild powered detergent and warm water. Rinse and
allow the door to dry before applying paint. Use a high quality exterior grade
acrylic latex paint. Do not use an oil based/ alkyd paint. The paint can be
applied with a roller; however, a superior finish will be obtained with an
airless or HVLP spray gun. Prior to applying the paint, verify the paint
manufacturer's painting instructions. Be careful not to get paint inside the
tongue and groove edges. Failure to do so will result in the paint bonding the
sections together, thus, making the door inoperable.
B. Solid Wood
Garage Door 1-Year Limited Warranty
Main Garage Doors warrants its Wood Garage
Doors for a period of 1-year from the time of delivery against defect in
workmanship or material. All Main Garage Doors must be properly protected and
cared for according to the instructions and guidelines laid out by Main Garage
All un-finished doors must be finished within
72 hours of receiving the door and due to the hygroscopic nature of lumber
should not be stored in an unfinished state beyond this period. Main Garage
Doors recommends that the garage doors should be finished prior to installation.
Main Garage Doors will
repair or replace (at our option) any garage door section or hardware
that is defective in material or workmanship pursuant to the terms of
this limited warranty. We will provide, at no cost to you,
sections/section components, hardware, or springs/spring components to
repair defective sections, hardware, spring/springs components. All
labor associated with the removal and reinstallation of any repaired
section/sections, hardware or spring components will be your
responsibility. We reserve the right to inspect and/or verify any
Finishing Instructions for Paint Grade Doors
Surface Preparation - All surfaces must be
clean, free of dirt, grease, dust, or any substance/material that will prevent
paint adhesion. Any scarring that occurs during the shipping, handling and
installation process must be re-sanded and to be free from defect. All surfaces
should be sanded with 220 grit or greater sand paper going with the grain only.
Paint Grade Doors must receive a total of three
coats of paint on all six sides of the garage door. This includes one coat of
primer and two coats of exterior grade finish paint. Both, latex or alkyd paints
are acceptable. Some species of wood such as cedar and redwood require tannin
stain blocking primers and paints to prevent the acid from bleeding through.
Please be aware of this as bleed through is not considered a defect and will not
be covered under this warranty. Follow all instructions included with the paint
manufacturer as well, failure to do so will void this warranty.
Doors must be caulked on all horizontal areas
to prevent moisture penetration and trapping. Failure to properly caulk the
horizontal boards will void this warranty. All V-Grooves or other areas that
would allow moisture behind the trim must be filled. Yearly inspection of
all surfaces of the doors will reveal the extent of weathering and need for
refinishing. If weathering has occurred complete refinishing may be necessary on
a yearly basis.
Finishing Instructions for Stain Grade Doors
Surface Preparation - All surfaces must be
clean, free of dirt, grease, dust, or any substance /material that will prevent
stain/sealer adhesion. Any scarring that occurs during the shipping, handling
and installation process must be addressed before staining and sealing. All
surfaces should be sanded with 220 grit or greater sand paper going with the
grain only. Following the manufacturer’s instructions, apply 3 coats of finish
to all exterior, interior and edges of each door section. After the finishing
process is complete all horizontal
boards and surfaces must be caulked to prevent moisture penetration behind the
trim. Failure to properly caulk will void the warranty.
Failure to properly finish all door section surfaces, including sides, back, bottom, face and joints, will void the warranty on the door. See our Warranty page for finishing instructions. Under no circumstances should the wood door be allowed to get wet prior to painting or staining or this warranty will be void.
Differences in grain and color variations are indicative of natural wood. These are considered product defects. Some variations in stain penetration may occur between materials from which the door is constructed.
Yearly inspection of all surfaces of each door
will reveal the extent of weathering and need for refinishing. Your specific
climate may demand a yearly refinishing process. Your annual inspection will
ensure the longevity of your Main Garage Wood Door.
Sun and Water Exposure
Your particular environment must be accounted
for in your door selection process. Taking the proper steps to protect the wood
from sun and water will ensure the longevity of your Main Garage Wood Door.
Shrinkage and swelling are natural
characteristics of lumber and are not considered to be defects.
Main garage Wood Door assumes no responsibility
for lumber that is simply adjusting to their environment
by showing signs of shrinkage and swelling.
Bowing Checking and Warping
Exposure to the environment may cause bowing
checking and/or cracking. These are not defects. They are only unforeseen and
uncontrollable characteristics of natural wood. It is the sole responsibility of
the dealer and the end user to select the type of material and/or door that will
offer the best results and longevity in each climate and/or environment.
Dark Stains and Paints
Dark stains and paints excessively increase the
heat of a wood door. Lumber cannot be expected to endure this excessive heat as
it will create too much stress on the lumber resulting in cracking, warping,
twisting, and basic fiber compromise. Any wood product that is placed under
these circumstances will be void of warranty. Please consult with your dealer
for further information.
Doors that are stored in an unfinished state
past the allowed sealing time will void the warranty. When storing, doors must
be laid flat with support every 36 inches to ensure that no abnormal bowing
occurs. Doors stored in an unfinished state, unsupported or standing sections
vertically will void the warranty.
Conditions Not Under Warranty
1. Doors that have been installed in direct sunlight.
2. Doors that do not have a proper over hang
such as an awning or a roof to protect the door properly. The overhang must be
at least '/2 the size of the height of the door.
3. Doors that are not finished with exterior oil based material.
1. Wood doors require
weekly cleaning simply by using a soft cloth with lemon oil or bee's wax.
2. Wood doors should be waxed every 2-3 months in order to preserve a clean coat
finish on them.
3. All wood doors require a re-coat on them with Polyurethane or Varathane
within the 2nd year of ownership to maintain the 3 year warranty standards.
C. Additional Company Polices
* PLEASE BE
if you take on the installation of the Garage Doors on your own, MAIN GARAGE
DOORS INC. RELIEVES ITSELF OF ANY RESPONSIBILITY AND OR LIABILITY THAT MAY
RESULT REGARDLESS OF WHO IS LIABLE FOR THE DEFECT. Installing a garage door
could be very dangerous and can cause injury or even death. Always use
CAUTION when attempting to replace or install garage door hardware or
springs. The spring assembly, the hardware and the cables attached to it are
under extreme tension. To prevent serious injury or death, we recommend all
installations, adjustments and repairs be performed by a garage door
In Case of
Defect Main Garage Doors
1. It is our option to repair the door.
2. Replace the door.
3. Refund the buyer the original cost of the door.
All custom size
orders are final. After full payment is received, you have 3 working days to
cancel or to make a change. After that your order is "none refundable/none
Cancellation of door(s) slab order(s) - are subject to 20% cancellation
fee-charged by Main Garage Doors.